Where’s my order?
We bring together lots of independent sellers from around Australia and overseas. Because their products are all different (which is why you chose to shop with us – good call), and being shipped from different places, they may not all take the same time to reach you. Plus personalisation and international options can often add extra time on top.
Shipping within Australia usually takes 3-7 working days, with international roughly 14-28.
Is your post office holding them hostage? If a few extra days have passed and your order’s still not with you, it’s worth heading down for a friendly visit . Missed delivery cards have been known to go missing, so, it could turn out that your parcel’s been waiting for you all along.
The item I ordered is not as expected.
This can happen, even though we post accurate photographs. We understand completely if you’d like to return it – no questions asked if it’s within 30 days*.
Our customer service team will assist you.
I’d like to speak to someone – do you have a phone number I can call?
Being an online company, email is our communication go-to – at least initially. It’s also a useful way to make sure we have all the details correct in order to process any refunds.
Do you ship internationally?
We do offer international shipping. All our products can be delivered outside of Australia, click the ‘International shipping’ checkbox for the item and enter your COMPLETE address as it is usually written in your country.